Artificial intelligence (AI) has left the pages of science fiction and is rapidly becoming a reality for the business world.
In the commercial sector, AI has a lot of potential to improve operations and make our lives a lot easier through its ability to not only automate processes, but also to learn operations and find more efficient approaches to completing tasks. So it’s only natural that one area of business that has already seen a rapid uptake is in Information and Communication Technology.
The reality is, AI is here already and growing at an accelerated rate, offering a host of benefits to businesses where it is executed well. It’s important for the modern IT Manager to recognise this as an opportunity now and embrace forms of AI to improve operations.
Are you leveraging the benefits of AI? Here are the 5 ways innovative IT leaders are using AI in business today.
Powering the service platform
The most significant yet unavoidable burden for any IT team is the internal support function to help staff troubleshoot technology issues. Implementing AI into this can simultaneously speed up the entire process and offer a better user experience through machine learning and predictive capabilities.
For example, by tracking user behaviour and analysing past solutions, AI can assist the service desk by offering users relevant self-help options to help them find the right solutions on their own (thus cutting out IT altogether) or provide the IT Administrator with smart recommendations based on previous resolutions, both of which will help resolve submitted tickets much quicker.
A modern IT Manager values the ability to use AI to better facilitate the service platform, which not only improves internal service satisfaction but also frees up their team’s time for more important business concerns and revenue-driving initiatives.
Better data control
Business departments are notorious for accumulating hordes of data over the years that people have either lost track of or know nothing about. This takes up precious storage space, can cause confusion and even pose security risks.
The job of cleaning and managing these large piles of data would take a person countless hours and a lot of effort to trawl through, identify relevant files and clean the entire system out; it’s almost untenable.
However, the implementation of AI’s powerful algorithm and learning capabilities offer ways to scan large amounts of data to identify files and folders that are infrequently accessed, out of date or obsolete, and present it to the team to determine what to restructure or purge.
A modern IT Manager recognises the need to shift their team’s responsibilities away from manual, time-consuming admin duties like this, and more into judgement decisions by using the power of AI.
Improved security monitoring
Data security has always been a major concern for the IT department, especially as businesses increasingly embrace digital technology. New cyber threats arise daily and, with only a limited number of IT team members to keep an eye on both external and internal activity, organisations can be at risk.
The recent introduction of the EU’s GDPR (General Data Protection Regulation) and Australia’s NDB (National Data Breach) Scheme has made it more important than ever to ensure the security of data, especially pertaining to customer details.
AI’s ability to a constantly monitor activity across the whole network around the clock, identify potential issues and learn to adapt to threats makes it a powerful solution to addressing the growing need for improved security.
A modern IT Manager recognises the essential requirement to protect the value of a business’ Intellectual Property (IP) and data to minimise risks, and AI presents a way to offer a more comprehensive approach in real time.
Data warehousing automation
Today, businesses often have multiple software systems that different teams use for different projects. While this is great for ensuring that the best processes are being matched to the right executions, organisations end up with isolated pockets of data spread across those systems. This restricts the ability to collate all the information into one source to produce comprehensive reports and facilitate better decision-making processes.
Data warehousing is an approach that IT has adopted to link information across all these different systems, however you still require a team of data analysts to manually locate and interpret data inside the warehouse system.
AI has the smarts to automate this process, solving all these challenges. It allows anyone in the company to input free text requests. The system then interprets the request, scans the warehouse network for answers, and responds with a solution quickly.
A modern IT Manager sees the value in this, because it removes slow and tedious processes, and instead, increases internal reach and access. Through this improved exposure to all facets of the organisation, it empowers decision makers to make more informed strategic decisions for the good of the business.
Revolutionising Enterprise Content Management
Content is one of the most important assets to a business, and access to relevant pieces are crucial in day-to-day operations.
An Enterprise Content Management (ECM) system is an established set of processes, strategies and tools which allow a business to effectively obtain, organise, store and deliver critical information to its employees, stakeholders and customers.
Through AI applications, an ECM can quickly read and process stored documents to extract information, augment index information and convert old files to newer, searchable formats. These include:
- Robotic Process Automation (RPA)
- Advanced data capture
- searching and indexing
- language processing and
- intelligent redaction.
Modern IT Managers combine the strengths of AI and ECMs so that their entire business has more transparent access to content resources when they require them.
Read more in our article, How artificial intelligence is revolutionising enterprise content management.
How can KYOCERA help you and your business take advantage of AI?
Innovative IT Managers understand the value in augmenting their operations with the versatility of AI, and it’s up to you to drive this change in your own business to ensure you aren’t left behind.
The benefits AI offers can help unlock your team’s full potential and help improve their productivity to improve ROI.
Want to see how an ECM solution can prepare your business for the future? Contact us to request a demo today.
Or if you're already looking for a solution, make sure you choose the one best suited to your business with our comprehensive ECM Checklist.
Please leave any questions or ideas in the comments below. I’d love to hear your feedback.
KYOCERA Document Solutions provides document management solutions with ECOSYS technology to reduce the total cost of ownership (TCO) and minimise the impact on the environment, while delivering greater productivity, reliability and uptime.