In a world where time is money and innovation reigns supreme, organisations seek ways to increase business efficiency and agility. However, many people still spend more than a quarter of their work week on mundane, repetitive tasks. This is despite the increasing prevalence and accessibility of business automation, where teams can be relieved of these kinds of activities so they can focus on more strategic, higher-growth work.
So, as the pace of technological advancement increases across industries, businesses find themselves at a juncture – one where embracing automation can spell the difference between stagnation and sustainable growth. With this in mind, let's delve into key strategies for seamlessly deploying business automation for next-gen companies.
1. Align new tech with your organisation’s operating model
Successful deployment of automation hinges on a strategic alignment of new technologies with your organisation's operating model, business objectives, and overarching vision. As you navigate this transformation, it's crucial to have a clear understanding of how automation can amplify your existing processes and contribute to your long-term goals. Begin with a comprehensive assessment of your current operations, identifying pain points, and envisioning how automation can alleviate your day-to-day challenges.
Then, it’s critical to seamlessly weave the business automation technology of your choosing into your organisation's existing systems. According to Deloitte, this can be done by mapping automation initiatives to your strategic objectives, helping you ensure that every automated process is purposeful and directly contributes to your mission. This alignment not only fosters a more cohesive approach but also sets the stage for a seamless integration of technology into your company's DNA.
2. Implement scalable technologies for business agility
The business landscape of today is characterised by its rapid and unpredictable shifts. To excel in such an environment, your automation strategy must be underpinned by technologies that are inherently scalable and adaptable. The ability to quickly pivot and recalibrate your automated processes is a critical advantage that helps your organisation stay ahead of the curve.
Next-gen companies understand the significance of scalability in the face of changing business dynamics. Deploying automation solutions that can easily expand or contract as needed empowers your organisation to remain agile in navigating challenges, responsive to new opportunities, and gives you the ability to optimise your operations efficiently.
3. Have a considered approach to change management
To make automation an integral part of your organisation, change management needs to be a top priority. Like with anything new, the successful integration of new technologies requires a shift in mindset, cultural alignment, and transparent communication. This requires next-gen companies to foster an open environment where change is embraced, feedback is welcomed and collaboration thrives.
Effective change management involves engaging stakeholders at all levels, from top leadership to frontline employees. So it’s important to encourage open dialogue and provide comprehensive training to ensure a smooth transition. Deloitte also highlights the importance of transparency, emphasising that clear communication about automation benefits and the impact it will have on roles and responsibilities is key to alleviating concerns.
The concept of business automation has evolved from a buzzword to a strategic imperative for those poised to redefine the future of modern enterprises to become next-gen companies. By aligning new technologies with your operating model, implementing scalable solutions, and embracing a thoughtful approach to change management, you position your company to weather uncertainty and succeed in the new era of business.
The business automation story is entering the next phase as it expands its role in our tech stacks and transforms the way we work. Download our new whitepaper, An Automated Future, to learn how business automation will shape Australian and New Zealand organisations in 2023–25.