Despite the challenges of the pandemic, FY 2021 proved to be a profitable year for law firms in Australia. According to Thomson Reuters’ “2021 Australia: State of the Legal Market” report, the average profit as a percentage of revenue rose to 36.8% from July 2020 to June 2021.
This growth in profitability was achieved in part thanks to the adoption of technologies that improved law firm efficiency and assisted employees in the sudden shift to remote working.
“Law firms responded to market conditions with strategic approaches and by reimagining client experiences,” said Jackie Rhodes, managing director of Asia & Emerging Markets, Thomson Reuters. “Firms are taking the opportunity to serve clients better, which is helping to strengthen their relationships. The appetite for digital transformation has never been stronger, creating greater efficiency and flexibility in providing legal guidance.”
This report demonstrates the marked effects improving efficiency can have on law firms’ profitability. After all, there are only so many hours in a day, and many firms expect a certain amount of billable hours from their lawyers. Yet three out of four law firms say spending too much time on administrative tasks is a “moderate” challenge for them. It makes sense, therefore, that using intelligent software technologies to free up lawyers from non-billable administrative work means more billable hours and greater profits.
Improving law firm efficiency is also important for business development. Being able to conduct legal research or draw up contracts that are accurate in a timely manner, to give just a couple of examples, means happier clients, who will not only give you repeat business but also refer you to their networks. Ironing out inefficiencies will also allow you to focus more resources on developing business growth strategies so you can continue to stay ahead of your competitors.
It will come as no surprise that of the technologies law firms adopt to improve efficiency, content services and business process automation are the most critical – after all, legal work is an industry that is document-intensive, so being able to produce, search and process these documents efficiently and easily will deliver huge time savings.
Here are 4 ways content services solutions can drive efficiency in your law firm.
Any successful law firm must be able to retrieve and action critical information quickly and efficiently. With intelligent capture software, documents can be ingested in their original electronic format or scanned directly from your multifunction device (MFD) into a single secure repository, database or any other system. The data within those documents is then extracted via an intelligent OCR or AI engine.
This ability to effectively “intelligently read” documents opens up a world of possibilities in terms of improving law firm efficiency. Documents can be correctly named, distributed, filed and uploaded to the appropriate location automatically, and the database can be searched intelligently using keywords or even whole phrases to easily extract specific information. This means less manual handling of documents, no more rifling through filing cabinets to find information and crucial data, such as the outcome of similar cases, available at just a few keystrokes.
A law firm has to create, review and manage a huge number of documents, and organisations often use clear, predetermined and structured workflows to ensure this is done to established protocols. When these workflows are automated and robotic process automation (RPA) is implemented, this can bring a number of efficiency benefits:
As law firms have adapted to remote working practices, off-site access has become key to ensuring employees can still access business information securely from home. Even after the pandemic, many firms will likely continue to offer remote working to their employees, so off-site access will remain a key part of the strategic puzzle.
Many law firms have already moved away from storing paper documents physically, to an on-premise document management system (DMS). But a cloud content management solution offers many advantages to an on-premise DMS:
As a law firm, it is essential that your digital files are stored in a legally compliant manner. This means not simply saving files in a folder, but making sure that files are archived according to strict regulatory compliance in a secure and well-structured manner.
Digital archiving and file management with a content services solution ensures:
The time for “big strategic decisions” is now
The “2021 Australia: State of the Legal Market” report says that despite the remarkable recovery in the Australian market in FY 2021, firms must now make “big strategic decisions” on how to deploy technology to ensure their best opportunities for future growth. If your law firm wants to drive efficiency and increase profitability, implementing intelligent content services and business automation solutions should be a key part of your strategy.
Businesses are handling more documents and data than ever before, and many are struggling to keep up. The answer to this challenge lies in using modern technologies such as Content Services to drive business efficiency and growth. Download the ebook today to learn more.