Once a visionary concept, rather than a practical approach, the future of work has become the 'now' of work within just a few short months.
Confronted with a worldwide pandemic, millions of businesses across the globe had to shift the way they work drastically and suddenly. While some found it an easy transition to remote work, with flexibility and technology already built into the company culture, for others, the task was far more challenging.
Organisations around the world continue to struggle with the implications of COVID-19 in the workplace, reactively solving challenges as they appear. However, now is the time to consider what's next.
A new normal is emerging; the way we work has been forever changed. Businesses must now consider the shift to remote working will continue to evolve the workplace.
A hybrid approach to remote working
With 74 percent of companies planning to permanently shift to more remote work post-COVID-19, we will see businesses experimenting with new ways of operating that combine the benefits of co-located collaboration and innovation with the flexibility and productivity of remote work.
This involves cultivating an innovative hybrid working model that will empower employees to move seamlessly between co-located and remote work. It will also change the requirements of the actual physical space of the office, with the hybrid office serving as a 'hub' rather than simply a place to do work.
Activity-based working (ABW) will continue to grow
Pre-COVID-19, activity-based working offered a way for employees and employers to improve efficiency and productivity in the workplace. The nature of the ABW work style, where employees choose from a variety of settings according to the nature of what they are doing, raised concern in light of pandemic hygiene. An ABW office could still offer protection with a strict cleaning schedule regime.
A focus on hygiene, health and wellbeing
With remote working the new normal, there are also organisations that are encouraging employees back to the office. Organisations will need to ensure the health and safety of their employees, increasing the cleaning frequency of highly used common touch-points, like door handles, lift buttons and stair railings. Office spaces may start to include things like hygiene stations with hand sanitiser, wayfinding and signage to indicate safe routes around the office, increased automation in the form of sensor lighting and doors, and touch-free devices, such as mobile-friendly printers.
Expanded flexible working capacity
Remote working and ABW are built around the tenets of flexibility and trust, allowing employees to choose when, where and how they work, as long as the work gets done. This represents a larger cultural shift that challenges the traditional way of thinking about work. In our new normal, work is becoming much more a thing you do rather than a place you go. As business leaders shift their focus to outcome over input, this will enable increased flexibility for employees to decide the when, where and how of their work.
Aside from boosting productivity, better work-life balance and a slew of other benefits, increased flexibility in the workplace also means the ability to reduce physical contact during the pandemic, including:
- Fewer people in the office at one time - whether this is through increased remote working, parallel scheduling, A/B shifts or staggered starts
- Employees avoiding peak travel times on public transport
- Employees working from home when household members are unwell
Digitally inclusive spaces
The way we work has changed, so the office design needs to adapt. As remote working increases, central workspaces need to be inclusive of all employees, regardless of location, if effective collaboration and communication between co-located and remote staff is to be achieved. Organisations need to consider how to optimise physical spaces for virtual connections using tools such as video screens, appropriate acoustics and meeting room layouts.
The workplace has changed rapidly in 2020. As workplace trends emerge and hybrid solutions evolve, organisations need to grow too. Stay ahead of the latest information by downloading our free guide to hybrid workplaces: Smarter Workplaces Guide: Driving business transformation and resilience through hybrid work environments.
Kyocera Document Solutions provides innovative products, software and ICT services for hybrid work environments, enabling businesses to implement smart workplace solutions that drive business transformation and resilience.